Policies

At Cat Sense Behavior and Training Services, we strive to provide professional, compassionate, and effective feline behavior support. Below are our key policies to ensure a smooth and successful experience:

📅 Scheduling & Cancellations

Consults must be scheduled in advance.
Cancellations with at least 24 hours' notice may be rescheduled.
Cancellations within 24 hours of the appointment may be subject to a cancellation fee equal to the amount of the consult.

🏠 In-Home Consults

In-home consults require a quiet, low-stress environment for observation and discussion.
Please ensure all household members involved in the cat’s care are present if possible.
If an in-home consult needs to be rescheduled due to unforeseen circumstances, notify us as soon as possible.
In-home consults are offered within a 30-minute drive of Waterboro, Maine. If you require an in-home consult outside of the range a travel fee of $1 per minuet of travel time will be applied.

💻 Virtual Consults (Zoom)

A stable internet connection is required for virtual consults.
Ensure your camera and microphone are functional before the session.
Virtual consults follow the same structure as in-home visits, focusing on behavior assessment and modification strategies.

📜 Pre-Consult Requirements

A detailed behavior questionnaire must be completed and submitted before the consult.
Veterinary records will be obtained and reviewed prior to the session.Providing this information in advance ensures a more effective consultation tailored to your cat’s needs.

📄 Summary & Follow-Up

Within three business days, you will receive a detailed write-up, including:
- A summary of the consult
- A customized behavior modification and training plan
- Information on any recommended products
A copy of this report will also be sent to your veterinarian for their records.

Homework assignments are provided to reinforce training and behavior modification between check-ins.
Additional follow-up consults can be scheduled if needed.
Email support is available for brief questions following the consult.

📧 Follow-Up

Support